If you’ve worked with commercial roofing repair contractors in the past, you might have been disappointed by gaps in communication. When dealing with larger commercial contractors, you may have been confused about where to direct specific questions—or just a lack of accountability overall.
At C.I. Services, we’re committed to transforming what you can expect from a commercial roofing contractor. As part of that commitment, here are the best practices we follow to ensure your team and ours stay on the same page at every step of the repair process.
A Single Point of Contact
When you work with C.I. Services, you work with one of our project managers at every stage of the repair process. That way, you know exactly whom to call if any questions or concerns arise. You get to know your project manager by name and have his or her phone number for maximum accountability. At the same time, you never have to worry about bouncing from line to line trying to find someone who can answer your question. In the event of an after-hours emergency, you can also get in touch with your project manager to help minimize any project delays.
A Comprehensive Overview Before the Project Begins
After we’ve fine-tuned the details of your repair project, your project manager delivers a step-by-step overview of the project with a specific start date and completion date. Taking this step helps you know exactly how the repair process may impact your day-to-day business operations, allowing your team to plan accordingly. During the project overview stage, we also clarify daily start and quit times, so you don’t have to worry about internal or external scheduling conflicts.
A Personnel List
With C.I. Services, we provide a full list of personnel who will be on the job site each day. Your team knows exactly who is authorized to be at your facility so you can prioritize security and safety.
Depending on the scale of the repairs required and your preferences, your project manager delivers a daily or weekly briefing to cover what’s been done, what still needs to be done, and any potential issues. You can expect precise details about how the project is going, along with practical expectations about the project timeline. You also have the chance to voice any comments, questions, or concerns while seeing exactly where your money is going.
Southern California’s Premier Commercial Roofing Experts
If your roof is in need of repairs, the experts at C.I. Services have the skills and experience to maximize your roofing investment. From extending the life of your existing roof to helping you deploy a rooftop solar energy system, we strive to be the sole source for all your roofing needs. Get in touch with our team today to start exploring how much more a roofing contractor can do for you.